Sarajevo Nightlife

TERMS OF USE

Version: 1.0 Effective date: 26 July 2026

1. Who we are

The Sarajevo Nightlife platform, available at www.sarajevonightlife.com, is provided by:

The platform is currently operated by a natural person in the process of registering a business in Sarajevo. Immediately upon registration, these Terms will be updated with the provider's full business details, and you will be notified within the application.

Referred to below as "the Platform", "we" or "us".

2. Definitions

  • Platform means the Sarajevo Nightlife web application.
  • User means an adult individual using the Platform as a guest.
  • Venue means a hospitality venue (club, bar, lounge) registered on the Platform.
  • Reservation means a User's request for a place at a Venue, created through the Platform.
  • Event means a programme at a Venue (DJ set, live act, themed night) published on the Platform.

3. What the Platform is, and what it is not

The Platform is an intermediary and discovery service. It connects Users and Venues.

The Platform is not a party to the relationship between you and the Venue. Admission, service, prices, service quality and staff conduct are the sole responsibility of the Venue.

The Platform does not sell tickets, does not charge for reservations and does not process payments. Use of the Platform is completely free for Users.

4. Eligibility

The Platform may only be used by persons who are at least 18 years old. By creating an account you confirm that you meet this requirement.

You will need a valid mobile phone number with an active WhatsApp account, and internet access.

5. Your account

5.1. You create an account by entering your first name, last name and phone number, which you verify with a one time code.

5.2. The name on the account must match the person arriving at the Venue, because your reservation is found at the door by that name. The Venue may ask for identification.

5.3. You are responsible for the accuracy of your details, for keeping your password safe, and for all activity on your account. If you lose access to your phone number, please tell us.

5.4. One person may hold only one account. Creating multiple accounts to circumvent no-show records or an access restriction is not permitted.

5.5. You may delete your account at any time through your profile, or by writing to our e-mail address.

6. How reservations work

6.1. Confirmation. When you make a reservation it is confirmed immediately, provided the Venue has capacity. You receive a confirmation on WhatsApp straight away. You do not need to reply to that message.

6.2. Reminders before the event. Before your booking we send reminders on WhatsApp, usually two days and a few hours in advance.

You must reply to these reminders. If you confirm, the reservation stands. If you reply negatively or do not reply within the stated window, the reservation is cancelled automatically and the place is released to other guests. You will be notified when this happens.

6.3. Party size. Party size cannot exceed the maximum set by the individual Venue. If you are arriving with fewer people than booked, please tell the Venue in advance.

6.4. Arrival deadline. Every reservation shows a final arrival time. If you have not arrived by then, the Venue may release your place without further notice.

6.5. Cancellation. You can cancel a reservation yourself at any time under "My reservations" in your profile. Please do so as soon as you know you cannot make it.

6.6. No-shows. If you do not arrive for a confirmed reservation and did not cancel it, the Venue may record this as a no-show. Repeated no-shows may lead a Venue, or the Platform, to restrict your ability to book. This is described further in the Privacy Policy.

7. Venue rules

7.1. Every Venue has its own rules: minimum spend, cover charge at the door, dress code, age limit and rules of conduct. We display these on the Venue page to the extent they have been provided to us.

7.2. Minimum spend and cover charge amounts shown on the Platform are indicative. The amount charged by the Venue on site is the one that applies.

7.3. A reservation does not guarantee admission. The Venue reserves the right to refuse entry in line with its house rules and applicable law, for example due to visible intoxication, inappropriate behaviour or capacity limits.

7.4. Any dispute regarding service, the bill or staff conduct is resolved with the Venue. We may assist, but we are not a party to that relationship.

8. Content and accuracy

8.1. Information about Venues and Events (times, performers, prices, capacity, photographs) is entered by the Venues themselves. We work to keep it accurate but do not guarantee its completeness or accuracy.

8.2. A Venue may cancel, move or change an Event. Where we learn of this in time we will notify you, but we are not liable for loss arising from such a change.

8.3. Highlighted Events, such as those shown in "Hot Right Now", may be paid placements by the Venue. This does not constitute a recommendation or an assessment of quality by us.

9. User conduct

You agree not to:

  • create fake reservations, reservations in someone else's name without authorisation, or bulk reservations with no intention of arriving
  • use automated tools (bots, scripts, scraping) to access the Platform
  • attempt to access other users' accounts, the Venue dashboard or the administrative area
  • send abusive, threatening or deceptive messages through support or the WhatsApp channel
  • use the Platform contrary to the laws of Bosnia and Herzegovina

Breaching these rules may result in temporary or permanent restriction of access.

10. Customer support

Support is available inside the application. The first response may come from an AI assistant. The assistant cannot confirm, change or cancel a reservation and exists to provide information and route your request. Where necessary, a person takes over the case.

We aim to respond as quickly as possible but do not guarantee a specific response time.

11. Availability

The Platform is provided on an "as is" basis. We do not guarantee uninterrupted operation, as planned maintenance, technical faults and outages at our service providers (hosting, WhatsApp, mobile operators) are possible.

We are not liable for an undelivered or delayed WhatsApp message where the cause lies outside our control. If you suspect you did not receive a message about your reservation, check the status in your profile or contact us.

12. Intellectual property

The name, logo, design, text and source code of the Platform are our intellectual property or that of our licensors. They may not be copied, distributed or used commercially without our written consent.

Venue logos and photographs belong to those Venues and are used with their permission.

13. Liability

13.1. You use the Platform at your own risk, on the understanding that we are an intermediary and not the provider of hospitality services.

13.2. We are not liable for: the quality of service at a Venue, refused admission, a cancelled or changed Event, the conduct of other guests, or for loss, damage or injury occurring at a Venue.

13.3. We are not liable for indirect loss, loss of profit, or non-material damage arising from an inability to use the Platform.

13.4. Nothing in these Terms excludes or limits our liability for intent or gross negligence, for damage to life or health, for liability under data protection law, or any rights you hold as a consumer under mandatory law in Bosnia and Herzegovina.

14. Restriction and termination of access

We may temporarily restrict or permanently withdraw access to your account if:

  • you breach these Terms
  • you repeatedly fail to arrive for confirmed reservations without cancelling them
  • there is a reasonable suspicion of abuse, fraud or false information

Before permanently withdrawing access we will try to notify you and give you the opportunity to respond, unless this is not possible or not appropriate given the severity of the breach. You may appeal the decision by writing to our e-mail address.

You may stop using the Platform and delete your account at any time.

15. Personal data

The processing of your personal data is described in the Privacy Policy, which forms part of these Terms. Our use of cookies is described in the Cookie Policy.

16. Changes to these Terms

We may amend these Terms. We will notify you of significant changes within the application, or using the contact details you gave us, at least 15 days before they take effect.

If you do not agree with the changes, you may stop using the Platform and delete your account before they take effect. Continued use after that date is treated as acceptance of the amended Terms.

17. Governing law and disputes

These Terms are governed by the law of Bosnia and Herzegovina, including consumer protection legislation.

We will try to resolve any dispute amicably. You can send a complaint to support@sarajevonightlife.com and we will respond within 15 days.

If agreement is not possible, the competent court in Sarajevo has jurisdiction. This does not affect your right to approach the competent consumer protection authority.

18. Final provisions

If any provision of these Terms is found to be invalid, the remaining provisions continue to apply.

These Terms constitute the entire agreement between you and us regarding use of the Platform.

Contact: support@sarajevonightlife.com